Hedgehog Handworks:Payment, Shipping, and Returns
Method of Payment
We accept Visa, MasterCard, Discover, American Express, and PayPal as well as checks and money orders, for your convenience.
If you wish to pay by check or money order, please print your order form/confirmation and send it along with your payment to: Hedgehog Handworks, PO Box 45384, Westchester, CA 90045 Please note: Personal checks will delay shipment of your order while your check clears. We do not offer C.O.D. terms.
During our clearance sale, going on right now, shipping could be delayed for a week or more. We appreciate your patience during those times. Your credit card will not be charged until your merchandise is shipped.
We try to keep our shipping charges as reasonable as possible. These charges include guaranteed delivery. If your order is damaged in shipment or doesn't arrive at all, tell us and we'll take care of it.
We normally ship via U.S. Postal Service or FedEx Ground, depending on which is more suitable for your order. FedEx Ground does not require a signature for residential deliveries. If you have alternate shipping requirements, please let us know.
For international orders, please contact us for any additional fees for airmail, international express mail, etc. Charges vary with the items being shipped and their destination. We charge only what the shipper charges us. Duties and applicable taxes on items shipped outside the U.S. are the sole responsibility of the customer and are not a valid reason for refusing a shipment. If an international customer refuses a shipment due to customs fees or duties, and Hedgehog Handworks is required to pay for the return of the shipment, no refund of any kind will be due the customer. Please check your local customs regulations before ordering from us.
Restocking Fee on Internationl Orders
If an international customer pays for an order through PayPal and does not respond to requests for payment for postage, the order will be cancelled and their payment refunded less a 20% restocking fee.
Unfortunately, threads and fabric are not returnable unless we have made an error. This policy guarantees that you will receive clean, unused threads and fabrics in your order. Before returning anything, please contact us for the return address. Any items returned without previous authorization are subject to a 20% restocking fee. Do not return items to the P.O. Box address!
We must collect state sales tax of 9.00% on items shipped within Los Angeles County and 8.50% on items shipped within California. In states other than California, customers are responsible for compliance with any applicable "use" taxes that may apply.